Privacy Policy

1. Introduction

At SFC Pneumatic (“SFC”, “we”, “us”, or “our”), accessible from sfcpneumatic.com, we respect your privacy and are committed to protecting the personal and business information you share with us. As a B2B manufacturer and exporter of pneumatic and vacuum components, we collect only necessary data required to process technical inquiries, fulfill RFQs (Request for Quotes), manage orders, and provide efficient customer support.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our sales and engineering teams.

2. Information We Collect

We collect information in several ways depending on how you interact with our website and services:

A. Information You Provide Directly

When you request a quote, submit a contact form, contact us via WhatsApp, or request CAD drawings, we may collect:

• Contact Details: Full name, job title, company name, corporate email address, phone number, and messaging handle (e.g., WhatsApp).
• Business & Inquiry Information: Part numbers, CAD drawings, technical specifications, order quantities, shipping address, and billing details.
• Communication History: Records of inquiries, quote requests, and email or chat correspondence with our engineering and sales teams.

B. Information Collected Automatically

When you browse our website, our servers and analytics tools may automatically collect technical data, including:

• Device & Network Data: IP address, browser type and version, operating system, time zone setting, and language preferences.
• Usage Data: Pages viewed, time spent on pages, search queries within our product catalog, referral URLs, and navigation paths.

3. How We Use Your Information

We use the collected information strictly for legitimate commercial and business purposes, including:

• RFQ & Quote Generation: Processing your product inquiries, generating custom price quotes, and verifying technical specifications within 24 hours.
• Order Processing & Logistics: Fulfilling purchase orders, arranging export shipping, custom clearance documentation, and providing order tracking.
• Customer Support: Responding to technical support questions, engineering consultations, and component cross-referencing requests.
• Website Optimization: Monitoring site traffic, improving catalog search functions, and enhancing user experience.
• Business Communications: Sending essential updates regarding your quotes, technical notifications, or product catalog updates (you may opt out at any time).

4. Data Sharing & Third Parties

SFC Pneumatic does not sell, rent, or trade your personal or corporate information to third-party marketers. We only share information with trusted third parties under strict confidentiality when necessary to operate our business:

• Logistics & Freight Partners: Express carriers (DHL, FedEx, UPS) and freight forwarding companies to arrange international deliveries.
• IT & Analytics Service Providers: Secure web hosting, website analytics (e.g., Google Analytics), and CRM service providers that assist in running our infrastructure.
• Legal & Regulatory Compliance: When required by law, subpoena, or government export authorities to comply with applicable legal obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze user traffic. Cookies are small data files stored on your browser.

• Essential Cookies: Necessary for basic website functions, form submissions, and secure browsing.
• Analytics Cookies: Help us understand how visitors interact with our product pages so we can improve site performance and search filters.

You can choose to disable or block cookies through your browser settings, though some features of our website may not function properly as a result.

6. Data Security

We implement robust physical, technical, and administrative security measures to protect your information against unauthorized access, loss, alteration, or disclosure. Our website utilizes Secure Sockets Layer (SSL/TLS) encryption to protect data transmitted during online form submissions.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

As an international supplier headquartered in China serving clients in over 80 countries, your information may be transferred to and processed in servers or offices located outside your country of residence. We ensure that appropriate safeguards are maintained for all cross-border data transfers.

8. Data Retention & Your Rights

We retain corporate inquiry and order records for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal and tax obligations.

Depending on your location, you have the right to:

• Access, review, or request a copy of the personal information we hold about you.
• Request correction or deletion of your personal data.
• Opt out of marketing communications at any time by clicking the “Unsubscribe” link or contacting us directly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your business data, please reach out to our privacy compliance contact: