FAQs
Frequently asked questions
How do I submit a part enquiry?
Simply search for the part number in our search bar, or call/chat with our team directly. A dedicated Account Manager will provide you with a quote within minutes.
How long is my quote valid for?
Quotes are valid for 30 days from the day received unless stated otherwise at the time of quotation.
Why can’t I see a price for a part?
Parts have fluctuating market values. We price on an enquiry-by-enquiry basis to ensure the best and most accurate price.
Are the parts fully tested?
All parts we supply are fully tested with a standard 12-month return-to-base warranty.
Do you provide warranty as standard?
Yes – full 12-month return-to-base warranty on all reconditioned, service exchange and new parts.
Do you offer global delivery?
Yes. Distribution centres on all major continents for swift global delivery worldwide.
How long will it take for my part to arrive?
Wherever possible, we dispatch parts on the same day. All details relating to delivery timescale will be made clear on your quotation.
What payment options do you accept?
We accept bank transfer, major credit cards including Visa, MasterCard, and American Express. Payments accepted in most major currencies.
Do you offer trade credit agreements?
Yes, we offer credit agreements on request, subject to status. Please get in touch for further details.
How many parts do you stock?
We have an extensive stock base consisting of thousands of new, reconditioned, and obsolete pneumatic parts from leading manufacturers.
What is the Service Exchange program?
Our Service Exchange program lets customers recycle old units by exchanging them for an immediate replacement. Send us your broken part within 7 days of receiving your new one.
What is your returns policy?
If you are unhappy with the part(s) received, you can make use of our 7-day return-to-base policy for an exchange or full refund.
We’re here when you need us
Our team of pneumatic specialists is ready to help